Continuity
Where we can, you see the same GP each visit. Care is better when someone already knows your story.
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About the Broken Hill GP Super Clinic
Multidisciplinary, patient-centred care for Broken Hill and the far west since December 2013 — and training for the healthcare professionals of the future.
Who we are
From a family practice to a super clinic
Outback Family Practice was established in 2000 by Dr Rosalind Menzies, who was joined by Dr Funmilola Komolafe in 2002.
In partnership since 2006, they grew the practice into a large multidisciplinary health organisation across several sites. Funding from the National Rural and Remote Health Infrastructure Program in 2010, and then from the Australian Government’s GP Super Clinics Program in 2011, built the purpose-built one-stop health facility that is now the Broken Hill GP Super Clinic.
Our “Hub” at 235 Thomas Street sits in the health precinct directly opposite the main entrance to Broken Hill Hospital. It is close to public transport, with free on-site parking and disabled access. Because pathology and pharmacy are in the same building, your doctor and the other people involved in your care can talk to each other easily.
Our second site
South Medical Centre
The “Spoke” site of the GP Super Clinic, on the main street of South Broken Hill.
South Medical Centre was renovated and upgraded to become part of the GP Super Clinic. It is a fully accredited general practice welcoming new and existing patients from South Broken Hill and the surrounding district.
- Address
- 202–210 Patton Street, Broken Hill NSW 2880
- Phone
- (08) 8088 3350
- Hours
- Monday to Friday, 8:30am – 5:00pm
Our values
How we look after you
Accredited quality
We are assessed by Quality Practice Accreditation against the RACGP Standards for general practices, and re-audited on an ongoing cycle.
Privacy
Your health information is held securely and released only with your consent, in line with Australian privacy law.
Respect
Care that is culturally safe and welcoming for every patient, including Aboriginal and Torres Strait Islander families.
Your first visit
What to expect as a new patient
- Complete the new patient registration form before you arrive — download it from our forms page.
- Bring your Medicare card, plus any concession, DVA or private health card.
- Bring a list of your current medications, including anything you buy over the counter.
- Tell us your previous practice so we can request a copy of your health record.
- Arrive about ten minutes early so reception can set you up in our system.
Booking the right appointment. A standard consultation covers one issue. If you have several things to discuss, need a procedure, or want a health assessment, ask reception for a long appointment when you book.
Practice policies
The things worth knowing
Fees and billing
Broken Hill GP Super Clinic is a private medical practice that has expanded its bulk-billing services to the community. Care plans are bulk billed too.
Phone calls and email
To speak with your doctor, leave a message with reception and your doctor will return your call when possible. For a medical condition it may be better to book an appointment. Emails asking for appointments, medical advice or medications will be disregarded.
Your health information
We are committed to keeping your personal health information confidential. For more details, ask reception staff to see a copy of our privacy policy.
Recalls and reminders
We run a reminder system for preventive care for regular patients. If a result is clinically significant, your GP will ask us to recall you for an appointment, by mail or phone.
Appointments
A standard consultation is 15 minutes. Ask for a longer appointment if you need it, and book one for each family member who needs to be seen. Please let us know as soon as possible if you cannot attend.
Home visits
Our doctors visit regular patients at home, and residents of nursing homes, when they are seriously ill or have transport problems. Visits are arranged on request after discussion with the GP.
Interpreters and communication help
We use an interpreter with patients who do not speak the primary language of our practice team. For immediate phone interpreting, call TIS National on 131 450, 24 hours a day, every day of the year. If you need communication assistance, please tell reception when you make your appointment.
Feedback and complaints
We are always looking to improve. Write to the Practice Manager, or ask for a feedback form at the front desk. You can also contact the Health Care Complaints Commission on 1800 043 159.